Application
This unit describes the skills and knowledge required to establish and manage work teams and their performance in an information and communications technology (ICT) environment.
It applies to individuals who are competent in a wide range of general information and communications technologies (ICT) and work in a management capacity within a small to medium enterprise (SME).
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish team | 1.1 Select and identify suitable team members for a particular project or problem 1.2 Secure agreement from appropriate persons for release of team members 1.3 Identify the type of work team 1.4 Determine time allocation for team members to suit team operations or nature of the project or problem 1.5 Define team and individual responsibilities 1.6 Define how team performance will be measured |
2. Coordinate team | 2.1 Clarify and plan tasks in consultation with the team 2.2 Allocate tasks appropriately 2.3 Determine and apply motivational factors 2.4 Represent the team at meetings 2.5 Work with team members to manage interpersonal conflict |
3. Conduct team activities and review team performance | 3.1 Regularly review team performance against objectives and take corrective action where necessary 3.2 Regularly communicate with the team on policies, plans and other matters affecting the team 3.3 Seek the input of team members during the decision making process 3.4 Consult the team regarding proposed workplace changes and improvements to processes 3.5 Recognise team and individual achievement 3.6 Validate team objectives against targets 3.7 Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile |
Evidence of Performance
Evidence of the ability to:
establish and coordinate teams to meet objectives
prioritise work schedules to meet organisational guidelines
provide leadership and guidance to others in the application and planning of project tasks
review the performance of the team.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
outline business planning processes relevant to the development of information and communications technology (ICT) business solutions, such as when delegating responsibility and authority
outline team-building techniques
outline the principles of effective communication
outline change management systems
identify the client business domain
describe conflict resolution practices
outline current business practices relating to preparing reports
identify the general features and capabilities of current industry accepted hardware and software products
identify information gathering techniques
identify workplace health and safety (WHS) requirements relating to work safety, environmental factors and ergonomic considerations
outline principles of equal employment opportunity (EEO) and anti-discrimination
identify relevant quality assurance practices.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:
team members
organisational policies and operational planning documentation
current industry products and services.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 3.7 | Reviews documentation to identify objectives and organisational requirements |
Writing | 1.5, 1.6, 2.1, 3.2, 3.5, 3.6 | Develops material and plans to a specific audience using clear and detailed language in order to convey explicit information, requirements and recommendations |
Oral Communication | 1.1, 1.2, 2.1-2.5, 3.1-3.5 | Participates in a verbal exchange of ideas, and elicits the view and opinions of others, by communicating in a courteous manner, using effective listening and questioning techniques, using appropriate body language, and using appropriate tone and pitch of voice Presents expectations choosing language appropriate to audience, interacts effectively to remedy issues and disagreements and negotiates outcomes |
Numeracy | 1.4, 2.1 | Uses basic maths calculations to calculate timelines and schedule |
Interact with others | 2.4, 2.5, 3.1-3.7 | Identifies key triggers for specific emotions and behaviours, and uses a range of strategies to moderate responses that cause unnecessary problems for others Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role Demonstrates an increasing awareness of the interplay of factors involved in any group interaction Recognises the importance of building rapport in order to establish effective working relationships |
Get the work done | 1.1-1.6, 2.1, 2.2, 3.1 | Recognises and anticipates an increasing range of familiar problems, their symptoms and causes, actively looking for early warning signs and implementing contingency plans Takes responsibility for own workload, negotiating some key aspects with others Sequences and schedules complex activities, monitors implementation and manages relevant communication Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria Reflects on ways in which digital systems and tools are used, or could be used, to achieve work goals and begins to recognise strategic and operational applications |
Sectors
General ICT